Cancellation & Refund Policy

1. How to cancel

Send a cancellation request from the account owner’s registered email address to contact@skinsindiasolutions.in. Include the customer or invoice reference, affected service, requested cancellation date, and whether you need a reasonable export window.

For a new order that has not entered provisioning, migration, licence purchase, domain registration, or other committed third-party work, request cancellation within one to two days of ordering. We will confirm whether work has started and which charges can still be stopped.

For an active recurring service, cancellation normally takes effect at the end of the paid billing period. Unless your order says otherwise, request non-renewal before the next invoice is issued. Cancelling does not automatically transfer a domain, application, data, or third-party licence.

2. Hosting refund eligibility

First managed-hosting purchase

A first-time customer may request a refund for a new annual managed-hosting plan within 30 days of the service start date, or a prorated refund for a new monthly managed-hosting plan within seven days. Eligibility applies only to the recurring base hosting fee and only where the order does not state a different trial or refund term.

Virtual private servers

VPS capacity is reserved and provisioned for the customer. VPS fees are refundable only when we approve cancellation before provisioning, the order expressly includes a trial, or we cannot provide the ordered service. No prorated refund is due for an active VPS billing period after access has been delivered.

Renewals

Renewal charges are generally non-refundable once the new billing period begins. Contact us promptly if a renewal was billed after a cancellation we had already confirmed or if the charge is duplicated or incorrect.

3. Non-refundable charges

Unless required by law or caused by our billing error, the following are non-refundable once ordered, issued, consumed, or begun:

• Domain registration, transfer, renewal, redemption, and registry fees.
• Certificate, software, control-panel, marketplace, or third-party licence fees.
• Setup, migration, recovery, administration, consultation, and custom work already performed.
• Usage-based charges, excess bandwidth, storage, addresses, snapshots, or consumed resources.
• Services suspended or terminated for fraud, chargeback abuse, illegal activity, or material violation of the Acceptable Use Policy.
• Taxes and payment-provider fees that cannot lawfully or operationally be returned.

4. Service issues and service credits

Report a material service issue promptly and allow a reasonable opportunity to diagnose and correct it. A support issue, customer-side configuration problem, third-party software defect, attack, or event outside the service boundary does not automatically create refund eligibility.

If an accepted order includes a service-level credit, the eligibility, exclusions, measurement, claim window, and remedy in that order apply. Service credits are not cash refunds unless the order expressly says so. See the Service Levels page.

If we cannot deliver an ordered service, we may offer a corrected service, an agreed alternative, account credit, or a refund for the undelivered portion.

5. Refund review and processing

1. Contact us with the order or invoice reference and reason for the request.
2. We verify account ownership, service status, usage, third-party costs, and policy eligibility.
3. We explain the approved amount and any service or data consequence before final cancellation where practical.
4. Approved refunds are initiated to the original payment method within six to eight business days. The bank or payment provider may need additional time to post the funds.

Keep your own export before service closure. Data may become unavailable after the confirmed cancellation or retention window, and backup copies rotate out according to the applicable system cycle.

This Policy forms part of the Terms of Service. Mandatory consumer rights under applicable law continue to apply.